FREQUENTLY ASKED QUESTIONS

Where is the villa located?

How many people can stay in the villa?
The maximum number of people that can stay in the villa is 6.
The prices shown are for the villa, not per person so it does not matter if there are less than 6 of you staying. There are no under occupancy penalities.

Do you provide Internet access?
Yes, from anywhere in our villa you can access the internet wireless - free of charge.  However you will need to bring your own lap-top.  Instructions on how to access this are provided.

Does the villa have a telephone?
Yes there are a couple of phones within the villa from which you can make calls. Local calls and calls to the USA & Canada are FREE.

For any other calls, you will need to purchase a phone card from the local supermarket.

Is the villa suitable for children?
Absolutely! Having 2 small children of our own, it's easy for us to highlight the benefits of staying with children in our villa:-

• The villa benefits from being on one level hence, no stairs.
• It has a lockable child safety barrier surrounding the pool and the whole pool area is located within the screen which means access to the garden and canal area is only possible via 2 doors.
• The shallow end of the pool is only 3ft which makes it a lot easier for little children. Large front and back garden making it an ideal area where children can play.
• Bring your own DVDs to play on our multi-region DVD player and keep your kids amused.
• The twin beds are great for kids too.
• Nightlights to ensure comfort in the dark.
• The local park is only 2 mins away from the villa and has a good playground area with lots of swings/climbing equipment, bike trails, multi-purpose fields open space, nature preserve, nature trails, picnic area, tennis courts, toilets.
• For an exciting day out Busch Gardens theme park is only 90 mins away and further afield Disney is approx 2 hours away.
  
  

Extra caution should be applied at all times near to the canal and on the fishing dock as well as the pool area.

How private is the villa?
The beauty of this villa is the fact that it’s detached; it backs on to a wide waterway/canal; and it’s built on an oversized plot. All of which guarantee great space, privacy and peace and quiet.

How do I check the availability of the villa?
Check our Availability Calendar which is updated on a regular basis.

How do I make a reservation/what is the booking process?
Step one: Check the Availability Calendar to see if the villa is vacant for the dates you require.
Step Two: If it’s vacant and you wish to make a reservation please read the Terms and Conditions and then complete the Enquiry form.
Step Three: Once your Enquiry form has been received, we will write to you and ask you to pay the initial non-refundable deposit and sign and return our Terms & Conditions.
Step Four: Once we are in receipt of all of the above, we will confirm your reservation.

Step Five:  The balance, along with the Security Deposit is due 10 weeks prior to your departure.

Please note! Reservations will be held for 3 days, pending receipt of the deposit and Booking Form.

How do we pay for the holiday?

What if I need to cancel my holiday?

What happens when we arrive?

How does the security deposit work?

What happens if we have a problem?

Is the pool heated?
Yes the pool can be electrically heated for an extra charge. It’s totally dependent on personal choice however we recommend heating during the months October through to March.

Is there a maid service?
No, this villa is self catering. The home will be clean upon your arrival and will be cleaned again once you leave. The villa is equipped with a washer, dryer, dishwasher, iron, vacuum cleaner and mop should you wish to use them.

What’s the weather like?

Do I need to bring my own towels?
No need to bring your own towels. They are all provided.

What’s there to do in the local area?

Does the villa have cable TV?
Yes the villa has the basic cable package which has approximately 100 channels to choose from including the usual favourites; BBC World News, MTV, Disney Channel and Nickelodeon.

Do you allow smoking?
We operate a very strict no-smoking policy throughout the villa, the lanai and pool. Any evidence of any guests smoking will be taken very seriously and will result in the guest being charged for a full villa clean which will result in the guest forfeiting the return of their security deposit.

Do you allow pets/small animals?
We do not allow any pets or small animals with the exception of Guide Dogs. Any evidence of guests having pets inthe house will be taken very seriously and will result in the guest being charged for a full villa clean which will result in the guest forfeiting the return of their security deposit.

How far away from the villa is everything?

What time can we check-in and check-out?

What extras do I have to pay for?

What if your villa is not available for the dates I require?
If the Availability Calendar indicates that our villa is busy for the dates that you require please still complete the Enquiry Form and our Management Company will contact you about any similar villas, in the same area, they have available for that time.