PEACE OF MIND

We pride ourselves on offering all our Guests

excellent Customer Service & great attention to detail

This may be the first time that you are booking a private holiday property and as such, we want to put your mind at completely at rest.  We are here to answer any questions you may have and to ensure your booking is as stress-free as possible.

We don't just accept your booking and walk-away! 

Each booking is personally handled by ourselves from the very first enquiry to the "Welcome Home!" email right through to welcoming you back again with our Guest Loyalty Scheme.  We keep in regular contact with you to ensure that everything runs like clock-work.

Our service is personal, professional and friendly.

Our attention to detail not only demonstrates how much we care about our guests but also how much pride we have in our beautiful villa.

We know how important it is when you are trying to find the perfect holiday accommodation and we also understand how stressful the booking process can be. That's we go that extra mile!

Essential Holiday Information Guide:-

To ensure you are fully prepared for a stay at our villa we provide you, in advance of your holiday, a comprehensive Essential Holiday Information Guide which details:-

• driving directions & key-pad security code for the villa
• arrival & departure details
• emergency contact numbers
• guides & maps for Restaurants, Fishing, Beaches & Shopping
• 'Don't forget to pack' list
• top Tips for driving in Florida

Helpful In-House Guide:-

When you arrive at the villa, you will find a Helpful Holiday Hints Guide which we have prepared ourselves to save you any potential headaches.  After all, you don't want to spend half an hour trying to work the TV/Phone/Internet now do you??!!  The Guide will contain:-

• how to work various appliances
• where to find things in the villa
• safety tips and rules
• emergency contact details
• lots of local info about different things to do in the area

Incentive Schemes:-

COME BACK SOON!

We love welcoming back Guests to our villa.  Some like to return every single year.  We feel so privileged when Guests choose our villa time after time that we like to say thank you - formally!  Therefore we offer all our returning Guests with our Guest Loyalty Incentive Scheme.

DON'T KEEP OUR VILLA A SECRET!"

The best way for us to advertise our villa is by word-of-mouth and personal recommendation.  Therefore the best compliment Guests can pay us is if they help us spread the word to friends and family about how fantastic our villa is.  In return we reward them with our a Refer a Friend Incentive Scheme.

Details of these incentives will be sent out to Guests once they have arrived home or further details are available on request.

Local and Licensed:-

Our villa requires the services of many individual people to ensure it is kept to the highest possible standard both internally and externally.  To ensure consistent quality we personally interview every individual/company that we employ to carry out work on behalf of us and we always ensure they are local and fully licensed.

Go Green:-

We love Rotonda and are very passionate about keeping it as the magnificent area of natural beauty that it already is.  It’s a Deed Restricted Area which means every effort is made to ensure the wildlife and environment are protected and preserved.

In order to continue to enjoy these wonderful surroundings, we ask all our Guests for their help to ensure that we all conserve energy and ‘go green’ where possible for example; air conditioning, water consumption, recycling, lighting etc.  Further details are provided in the villa.